Labforward
Product Designer
Laboperator | Mobile lab protocol execution
Laboperator is a web app that allows lab workers to digitize their lab procedures.
Users can run their experiments directly in the app and connect their lab devices there too.
This case study is the product process of making this a mobile experience.
We call lab procedures/protocols Workflows.
16 core user problems consolidated
Balancing qualitative insights with quantitative data
Problems mapped to the lab process
Problems to solutions
Goal 1 | Discover
Help users quickly find the right workflow and understand its purpose, trust, and readiness
Workflow feed and workflow preview
Workflow information hierarchy breakdown
Goal 2 | Navigate
Make instrument availability, ownership, and readiness clear before execution
Device selection
Goal 3 | Execution
Provide clear guidance, ownership, and progress throughout execution
Workflow execution, viewing user notes, and operating a device
Step progression -> View notes
Goal 4 | Review
Clearly connect system data, thresholds, and decisions during and after execution
Clearly understand data acquisition and digging deeper
Operate device -> View measurement
User testing | Workflow execution
Results of user testing
